Privacy Policy

Privacy Policy

Introduction

Welcome to https://ai-customer-churn-prediction.livebursts.com (hereafter referred to as ‘the Company’ or ‘we’). We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care. This Privacy Policy explains our practices regarding the collection, use, and disclosure of personal information in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA)
  • Colorado’s Privacy Act (CPA)
  • Utah’s Privacy Act (UCPA)
  • Connecticut’s Consumer Data Protection Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our website, applications, services, and products offered at https://ai-customer-churn-prediction.livebursts.com. However, it is important to emphasize that this policy does not extend to third-party platforms or services accessed through links on our site. These external platforms have their own privacy policies, and we encourage you to review them before using such services.

Processing Activities

This policy outlines the practices for the following interactions:

  • Using our applications and services as an authorized user
  • Visiting any of our websites linked to this Privacy Policy
  • Subscribing to or receiving communications from us, including newsletters, emails, phone calls, or text messages/SMS

Personal Data Collection

We collect various types of personal data to enhance your experience and improve our services. This includes:

  • Account Information: Details required to create and manage your account on our platform.
  • Payment Information: Data related to transactions made through our systems, including payment card details (partially or fully encrypted).
  • Financial Information: Financial records, billing addresses, and other financial data relevant to our services.
  • Purchase Information: Details of products or services you have purchased from us, including purchase history and preferences.
  • Mobile Device Identifiers: Unique identifiers associated with your mobile device when you use our applications.
  • Location Data: Geographic location information provided by your browser or device when using our services.
  • Feedback: Your comments, suggestions, and ratings to improve our products and services.
  • Social Media Information: Data from social media platforms when you interact with us on these platforms (if enabled).
  • Product Information: Details about the products or services that interest you, including preferences and usage patterns.

We collect this data through multiple channels: user input forms, account settings, interactions with our applications and websites, automated tracking technologies (like cookies), and third-party service providers who assist us in providing our services.

Cookies

Cookies are small text files stored on your browser when you visit our website or use our applications. They serve various purposes, including:

  • Strictly Necessary: These ensure basic functionalities of the site, such as enabling secure connections and remembering user preferences.
  • Preferences: Cookies store settings tailored to your preferences, like language selection.
  • Analytics: We use analytics cookies to understand how our platform is used, track performance, and gather insights for improvements.

Users have control over non-essential cookies through our Cookie Manager, allowing you to manage your cookie choices.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The specific retention periods vary based on the type of data and the purpose for which it was collected. Once the retention period expires or when the purpose is fulfilled, we ensure that the data is securely deleted or anonymized.

Security Measures

The security of your personal data is a top priority. We employ robust organizational safeguards and security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption of sensitive data both at rest and in transit.
  • Implementation of secure server protocols and firewalls.
  • Regular security audits and updates to ensure our systems remain protected.
  • Training of staff on privacy and security best practices.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years of age. Our services are not intentionally designed for or aimed at children, and we do not knowingly collect personal information from minors. If you believe we have collected such data by mistake, please contact us using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data, including:

  • Access to your information and details of its use.
  • Rectification or erasure (right to be forgotten) of inaccurate or incomplete data.
  • Restriction or objection to the processing of your data in certain circumstances.
  • Data portability, allowing you to move or receive a copy of your data.
  • The right not to be subject to automated decision-making processes (in some cases).
  • Right to file appeals or complaints with supervisory authorities.

To exercise these rights or have any data-related queries, please reach out to our privacy team at the contact details provided below. We will assist you within the boundaries of applicable laws and regulations.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes made will be reflected on this page, and we encourage users to review it periodically for the latest information.

Contact Information

For privacy-related inquiries, unsubscribe requests, or if you have any questions regarding our data practices, please contact us: